Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@themodernnari.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@themodernnari.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@themodernnari.com.
At The Modern Nari, we aim to provide a smooth and hassle-free shopping experience for every customer. Please read our policy carefully before making a purchase.
🔄 Cancellation Policy
- Orders can be cancelled within 24 hours of placing the order.
- To cancel, email us at: info@themodernnari.com
🔄 Exchange / Return Policy
We offer exchange only (no direct refunds unless applicable). You may request an exchange for:
- Size issues
- Different style (subject to availability)
- Damaged / defective / wrong product received
✅ Eligibility for Exchange
- Request must be raised within 48 hours (2 days) of delivery.
- Product must be unused, unworn, and unwashed.
- Must be in original condition with tags & packaging intact.
❌ Non-Eligible Items
- Clearance / sale items
- Customized orders
- Plus size items (4XL & above)
- International orders
📦 Return Process
- Email us within 48 hours at info@themodernnari.com with your order details.
- After approval, send the product back to our return address.
Note:
- We do not provide reverse pickup.
- Return shipping cost is paid by the customer (non-refundable).
- Please use a trackable courier service.
💸 Refund Policy
- Refunds are only applicable in special cases (if approved).
- A 2% bank charge will be deducted from the total refund amount.
- If exchange is not possible, a store credit valid for 30 days will be issued.
⚠️ Damaged / Wrong Product
- Report within 48 hours of delivery via email.
- Once verified, we will send a replacement product.
📍 Return Address
The Modern Nari
Surat, Gujarat – 395006
📞 +91 92747 40665
📧 info@themodernnari.com
📌 Important Notes
- Only one-time exchange/return is allowed per order.
- The brand is not responsible for lost return shipments.
- Please include the following inside the return parcel: Name, Order ID, Contact details, Required size.
